First of all, starting from Abdel, staff were extremely helpful and cheerful. Location was good, close to downtown and hotelzone. Scent of the room and soaps, shampoos etc were selected by us, i’ve never experienced such thing before and actually it was pretty nice. Restaurant were amazing both foods and coctails.
Çağrı
mayo de 2022
Mezzanine hotel is one of those places that just makes you feel serene from the moment you arrive to the moment you leave. The rooms are so thoughtfully put together and feel so cosy, and there are plenty of sun beds outside to enjoy the gorgeous view as well. It’s on the main beach so you can get to the temples and other bars or hotels really easily, but due to the way they’ve done it you feel completely alone in the little paradise. The staff were all so lovely and there were so many nice touches throughout our stay that made it feel extra special, like waking up to coffee outside your door in the morning, or tea in the evening, or them putting your preferred scented diffuser on while you’re out. It also be remiss of my to not mention the restaurant which is of a very high quality. I didn’t expect to be enjoying such good Thai food in Mexico, but I had it every night, happily!
Jodie
noviembre de 2024
I had an absolutely perfect experience at Mezzanine: from its location right on a white sand beach, to the gorgeous room, a beautiful open air restaurant that serves tasty Thai and Mexican dishes to amazing staff. It’s an ideal place for a brief and luxurious getaway. Special shoutout to all the staff members from Orquidia and Jacqueline at the front desk to everyone at the restaurant, who made my stay pleasant.
Sourav
diciembre de 2024
Everything at Mezzanine was amazing. The hotel is stunning, the amenities are great and the location by the beach is perfect. The hotel doesn't have a private beach, however they have access to the beach and it was almost private! The location is located in a "quiet area", restaurants, bars and night clubs are location 5-15min by car max, and some are accessible by foot. The staff was extremely attentive and dedicated to our wellbeing and safety. They made sure to pamper us during our stay. I would like to particularly thank Liz and Abdel for their help and recommendations. Will surely come back!
Nour
noviembre de 2023
Very romantic boutique hotel. Our amazing room on the top floor had private balcony and hot tub overlooking the ocean. We slept with the whole room open to the ocean listening to the surf. It's in a highly protected area. We could tell local ex-pats also come here for the intimate bar and restaurant which serves delicious Thai in the evening. Very close by are other restaurants, and downtown Tulum. It overlooks beautiful waters, connects to the beach, and is close to the Tulum Mayan ruins. The front desk really helped us and arranged everything we asked including a personal driver for the day who took us to Yal-ku lagoon and Akumal Beach for snorkeling (probably the two best places).
Kraemer
junio de 2024
I love the design and decoration of the room. Service and hospitality was excellent. Every person we met with were super attentive and helpful. We stayed in May and apparently it was not the best time to visit Tulum, I'm not sure if they offer this all year round but I enjoyed the complimentary cocktails they offered at the hotel's restaurant as well as in the sister hotels and the herbal tea that they serve to the room in the evening.
Elif
mayo de 2023
Beautiful location right on the beach. Excellent food and drinks at the hotel restaurant
Andrew
octubre de 2023
Our stay was wonderful, We wish spend more days, but We have to back home. Staff is very nice and location is perfect. When we arrived we receive a welcome margarita and Staff offered us a complementary margarita in “mi amor” boutique hotel, it was beautiful and very quiet. Happy hour was great, specially for “mezcalinas”.
Ku
julio de 2023
Beautiful cozy property, felt very cozy and taken care of. Will definitely be back!
Jaylene
agosto de 2023
amazing location on beautiful part of the beach inside the National park. walk to the Tulum ruins in 20 mins by the beach. the room was beautiful and the loungers with sea view were spectacular. the staff are amazing and so friendly. the restaurant was great too. and you can use the facilities at the sister hotels nearby.
Jenny
junio de 2023